April 11, 2014
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Associates at BI-LO store no. 5553 are all smiles for being named Best Grocery Store in Greenwood. Pictured left to right: Russell Macabee, Mark Logan, Sharon Steele, Dawn Morris, Ted Boyd, Richard Christian, Tara Raines.​

Greenwood, South Carolina is a small-town setting where exceptional customer service is noticed and applauded.

When local newspaper, The Index-Journal, held its annual Reader’s Choice Awards, two BI-LO stores rose to the top as the “ Best Grocery Store” winners. BI-LO store No. 5553 and No. 5555 share the esteemed title and attribute it to their emphasis on serving customers in and outside of store walls.

“You can’t just tell customers you care; you have to show them,” said Ted Boyd, store director at BI-LO store No. 5553. “We make a point to go above normal expectations, such as fundraising, and we make that personal connection. If a shopper is sick in the hospital, one of us is going to be there. Our customers know our names, and we know theirs.”

Many of the associates at BI-LO store No. 5553, including Boyd, have been with the store since it first opened 16 years ago and say they’re proud to have won this award nearly 10 times.

Associates at BI-LO store no. 5555 worked hard to kick customer service up a notch this year and are grateful that the community noticed.

“We are thrilled to receive this recognition, as this year we strived to take customer service to a new caliber,” said Misty O’Dell, store director at BI-LO store No. 5555. “We don’t want our customers to be satisfied – we want them to be highly satisfied. There’s a difference.”

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Associates at BI-LO store no. 5555 are thrilled to be named Best Grocery Store. From left: Misty O’Dell, Courtney Baylor, Crystal Smith, Michael Harrah, Libby Sorrow, Keith Kelley, Sharon Wideman.

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