July 13, 2015
Norman Torres 500px
Winn-Dixie store No. 237 Store Director Norman Torres (second from left) and Miami Region Sales Manager Johnny Ocampo (right) with staff members of Paul Bell Middle School.​

Throughout his 20 years of service, Store No. 237 Store Director Norman Torres has helped customers at numerous stores and proved to be a consummate resource in several communities.

Torres has continually made it a priority to make his store visible in the neighborhood. And in his newest store, Torres continues his pursuit of making sure his customers know they can count on him and his team.

Torres began his career in Miami as a part-time stock clerk and strived to excel at his profession, a trait he still has and one that helped him earn the company’s President’s Club Award a year ago. As he continued to grow within the company, Torres realized his responsibilities transcended the walls of the store. Once he became a store director, he began working with local city officials, schools, community organizations and more to deepen his roots within the communities he served.

“I’ve always had the mindset that it’s important to continue growing and getting better at what I do, and that includes being the best representative of Winn-Dixie to my neighbors that I can be,” he said. “I take great pride in speaking with teachers who share their gratitude, or customers who approach me at the store because they recognize me from a partnership. It’s all part of making sure your customers know you are there for them.”

Over the past several years, Torres has been recognized by Miami-Dade Schools for his partnerships with Ruben Dario Middle School and Charles Hadley Elementary School. Most recently, he began a new partnership with Paul Bell Middle School to help eighth-grade students celebrate the next step in their education during the school’s annual Black and Teal Day. Torres’ store and team supplied food and utensils for more than 550 students, who cheered for Winn-Dixie as the store director was recognized by school staff.

Paul Bell Middle School Teacher Heather Knickerbocker-Silva coordinated the festivities and praised Torres for a memorable afternoon and for helping to send off her students to high school.

“It meant the world to us to have Norman and Winn-Dixie join us in what has become a beloved tradition at Paul Bell Middle School,” she said. “We reached out to Winn-Dixie for a small contribution and Norman embraced us, going the extra mile to provide everything we needed. That is the sign of a committed community partner.”

Norman Torres Inset 1.jpg
Students gather as Paul Bell Middle School staff thanks Winn-Dixie for their support during their 8thgrade student send-off event.

Share this:
Join newsletter mailing list

Click here to subscribe to Community Connections, the Southeastern Grocers company newsletter, to receive BI-LO, Harveys and Winn-Dixie news, once a week, to the email inbox of your choice.

Do you have a story to tell everyone in the Southeastern Grocers family about great customer service? Inspirational community outreach? Winning sales initiatives?
Email us at communityconnections@segrocers.com and let us know.